Help Center

An email or sms will be sent confirming your order has left our fulfillment centre, your tracking information will also be included in this email.

Orders are shipped Monday to Friday excluding Holidays. Please allow 1-2 business days for order processing. This may take longer during special releases, major holidays and sale periods.

Why I have not received my order within the estimated time?

Please check the following before contacting our customer service team:

• Check you have received an email confirming your order has been dispatched.
• Check the tracking information that is included in your dispatch confirmation email using the relevant link.
• Check for emails, phone calls, and attempted delivery cards from one of our couriers; it may be that your parcel is being held at your local depot awaiting collection or redelivery.
• Check nobody at your address has taken the delivery on your behalf. Although our couriers should not leave your parcel with a neighbor, it's always worth checking with your neighbor just in case.

Please contact the carrier at Contact@stridash.com and we’ll do our best to resolve the issue as quickly as possible.

Unfortunately, we are unable to amend any details or addresses on orders once this has been processed at our fulfillment centre, and you have received your shipment message.

Our returns policy allows for returns within 5 days of delivery for a full refund or exchange. Items must be in their original condition with tags attached. Please see our Returns Policy for detailed instructions.
Accessories such as "Underwears, socks" can't be returned or refunded.

To initiate a return, please contact our customer support team directly. They will guide you through the process and provide you with a Return Authorization (RA) number if necessary. You can reach our support team via email at Contact@stridash.com Our team is available to assist you promptly.

it usually takes up to 48 Hours.

We offer exchanges for items of the same value within 5 days of delivery. Exchanges are subject to availability. If the desired item is not available, a refund will be issued.

We ship our products from [Rabat/Morocco]. Depending on your location, your order may be shipped from a fulfillment center nearest to you for faster delivery.

Unfortunately, once an order has been placed, we are unable to combine it with another order for shipping purposes. Each order is processed separately to ensure accurate tracking and delivery.

We primarily use the best providing companies for domestic shipments and [DHL, Fedex or Aramex] for international orders. You will receive a tracking number once your order has been dispatched.

Orders typically ship within 1-2 business days. Delivery times vary: Domestic orders usually arrive within 1-3 business days. International orders may take 7-14 business days depending on customs clearance and local postal services.

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